Warranty Information

All ProQ Products come with a 1 year guarantee, excluding consumable items (charcoal, woods, rubs and sauces).

For one year from date of purchase, ProQ Smokers warrants our charcoal smokers and accessories against defects due to bad workmanship or faulty materials to the original purchaser.

To obtain repair or replacement under the terms of this warranty, please contact us for complete details. ProQ Smokers' obligations under this warranty are limited to the following guidelines;

  • The warranty does not cover smokers or accessories that have been altered or damaged due to normal wear, rust, abuse, improper maintenance, improper use, disassembly of parts and/or attempted repair by anyone other than an authorised employee/agent of ProQ Smokers
  • This warranty does not cover surface scratches or heat damage to the finish, which is considered normal wear
  • ProQ Smokers may repair or replace damaged units covered by the terms of this warranty
  • The warranty extends to the original purchaser only and is not transferable or assignable to subsequent purchasers
  • Except as above stated, ProQ Smokers makes no other express warranty.
  • The implied warranties of merchantability and fitness for a particular purpose are limited in duration to one year from the date of purchase